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Return&Refund Policy

Here at  Watelves, we’re committed to providing 100% customer satisfaction! Any of our purchased items can be returned within a 30-day timeframe of receiving without reason, subject to our return guidelines listed below. Take a look for more detail and thank you for shopping with Watelves.

 

Return

The 30-day period of return without reason.

You have a 30-day timeframe to return an item from the date that you receive it.

Items must be returned in their original state, unused, and in heir original packaging together with all components, packaging list, certificate, instructions, invoice, and all gifts, if any.

The customer shall bear all the costs of returning the products (including freight/taxes/any other charges etc.)

 

How to return a product

To return a product, please email service@watelves.com to request a return. You must state your order number. Replies are usually made within 24 hours. Following this, you are requested to send the return package via a qualified carrier to a designated warehouse.

Situations when products are not eligible to return

  • You request a return after the 30-day timeframe of return. Customers should pay attention to the return deadline to avoid any possible unwanted losses.
  • The product has been used and then no longer needed.

 

Refunding a product

Our exemplary customer service is always here to do the best they can for Watelves’s customers. This service will process a refund upon the receipt of returns.

Refunds are processed within 7 working days after the receipt and validation of the return. Refunds are expected to arrive within 5-7 working days.Customers are encouraged to check their accounts after this point.

For any issues relating to the return and refund policies, please feel free to contact us via email at  service@watelves.com

 

Replacement

If the item you received was damaged during the shipment process and need to be replaced, please contact us within 7 days of receiving it. Our customer service team will collaborate with you to decide on a replacement or refund for your order.

Please note that replacement is not eligible if only the outer packaging is damaged rather than the inner contents. To find out more information on refund and replacement, please contact us via service@watelves.com.

 

Cancellation of your order

Generally, our company sends out your order within 24 hours of the purchase. If you would like to cancel the order, please contact Watelves as soon as you can to cancel it and receive an immediate refund. If your order has already been shipped, we will refund your payment when you send the order back to us.

To cancel your order, please contact us via email at service@watelves.com.

If the return is caused by the customer, the customer is responsible for all the costs (including freight/taxes/any other charges etc.) to our warehouse.  Specific fees are based on the express company you choose.

If it is due to our reasons that the product received is damaged or incorrect, the customer is not required to bear the shipping fee.

 

Email:  service@watelves.com